At Ella Lee Homes (ELH), we believe your peace of mind is just as important as the quality of your new home. That’s why we stand behind our work – even if something doesn’t go as planned, our dedicated customer care team will make it right. This commitment is backed by The ELH Promise, our comprehensive home warranty program covering everything from major systems to the finishing touches of your home.
Covered: Foundation and framing defects caused by construction — repairs address any issue affecting your home’s stability or safety.
Covered: Workmanship cracks or loose installation. Everyday wear or staining is excluded.
Covered: Alignment issues, loose hinges, or hardware problems caused by installation defects.
Covered: Foundation and framing defects caused by construction — repairs address any issue affecting your home’s stability or safety.
Covered: Installation defects that lead to leaks. Weather damage is excluded.
Covered: Major cracks beyond normal hairlines and workmanship defects in exterior finishes.
Covered: Leaks or installation defects in lines, drains, and connections installed by ELH.
Covered: Failures of electrical wiring, outlets, or switches due to workmanship issues.
Covered: Equipment or control malfunctions due to installation issues. Regular maintenance is homeowner responsibility.
If you notice an issue, let us know! Contact our warranty service team by phone or email (warranty@Ellaleehomes.com), We’ll gather details about the problem and get your request logged.
Our team will promptly review your request and reach out to schedule an inspection or service appointment. A qualified ELH representative or trade partner will visit your home to assess the issue and determine the appropriate fix.
If the item is covered under The ELH Promise, we will repair or replace it at no cost to you. Our professionals will address the problem efficiently, and we will communicate with you throughout the process so you know what to expect.
Claim are submitted to the claim department at: warranty@ellaleehomes.com
We can provide service faster and more accurately if we have all the necessary information with your request,
please include the following:
pictures if possible
Each appliance have a serial number sticker inside it. Copy the number and go online to register your in the appliance company website. You can also reach out to our appliance vendor and they can help you register your appliances.
We recommend keeping a list of all the appliances serial number and model for fast access in case you ever need to submit them for repairs beyond the builder or manufacture warranty period.
Its always better to email for warranty, this way we have all the information written and it help streamline the repair process.
