Homeowner Resources

Welcome to your homeowner hub—your starting point for maintenance guidance, resources, and support.

Homeowner Guide & Materials Care

This section provides a simplified overview of your Homeowner Manual and Materials Care Guide. It highlights essential maintenance, care, and troubleshooting practices to help you preserve your home’s quality and performance. For full details, refer to the Homeowner Manual included with your purchase. If you no longer have a copy, contact us and we’ll gladly email you a digital version.

Home Care Basics

Your home benefits from consistent maintenance from day one. Following the recommended schedules and preventive steps will protect its value, reduce repairs, and help you and your family enjoy lasting comfort for years to come.

Service Requests

For your peace of mind, every Ella Lee home includes a full builder warranty per the ROC, designed to make service simple and stress-free. If you ever need support, just email warranty@ellaleehomes.com with a brief description of the issue, a few photos, and your preferred contact times. Our team will review your request quickly and coordinate the right solution. For more details about your coverage, visit our Warranty page.

Maintenance Overview

Regular care is the key to keeping your home performing beautifully. Simple habits—like registering your appliances and systems after move-in, replacing HVAC filters monthly, and scheduling annual roof inspections—help prevent long-term issues. Follow the move-in, monthly, and annual checklists to maintain your systems, finishes, and appliances so your home stays comfortable, efficient, and reliable for years to come.

System Use & Safety

Familiarize yourself with the location of your home’s main shut-offs for water, gas, and electricity. Knowing how to operate them can prevent damage during an emergency.

Quick Materials Care

Quartz / Quartzite

Mild soap; avoid acids or hot pans; seal quartzite yearly.

Porcelain / Marble

Neutral cleaners; seal grout or stone as noted.

Wood Floors

Sweep often; avoid steam or heavy water.

Cabinets

Mild soap, soft cloth, avoid solvents; dry edges.

Appliances & Fixtures

Clean coils twice yearly; mild soap or 50/50 vinegar mix for fixtures.

Fast Troubleshooting

If you encounter issues with these home systems, try the quick steps below before submitting a service request. If the issue persists, our team is happy to assist.

Check breakers, disconnect, vents, returns, filter, thermostat.

Check breakers, GFCI reset, wall switch.

Check main and fixture shut‑offs; close main for leaks.

Confirm source; report; avoid roof access when wet.

Maintenance Schedule

Stay proactive with a simple upkeep checklist designed to preserve your home’s quality and prevent costly repairs. These small, regular tasks help everything in your home run efficiently and last longer.

Move‑In

Register appliances, mechanicals, cabinets.

Monthly

Replace HVAC filter, clear grills, deodorize disposal, re‑caulk.

6‑Month

HVAC check, clear condenser, clean gutters, inspect roof.

Annual

Attic check, pro HVAC service, dryer vent, chimney, pest treatment.

Know Your Home (Safety)

Learn where to find your home’s key safety controls and how to operate them safely.

Materials Care

Keep every surface looking its best with quick cleaning and care tips for the materials used in your home.

Quartz

mild soap use karo, koi harsh chemical ya hot pans mat rakho.

Quartzite

seal yearly, neutral cleaner, no acids.

Porcelain

neutral cleaner, seal grout.

Marble

seal every 6–12 months, blot spills.

Engineered wood

sweep often, no steam.

Cabinets

mild soap, no solvents, dry edges.

Appliances

clean coils every 6 months.

Fixtures

mild soap, vinegar for buildup.

Warranty & Support

We’re here to make service simple. Learn how to submit a request and understand what’s covered under your Ella Lee Homes warranty.

Process:

For full details about your coverage, visit our Warranty page.

Downloads & Forms

Contact information

Phone

4803408700

Email

warranty@Ellaleehomes.com

Address

4408 N 12th St
Phoenix, AZ 85014
United States